At Navis Digital ("we," "our," or "us"), operating via https://navis-digital.com, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit forms, or interact with our digital marketing and automation services.
1. Information We Collect
We collect information that you voluntarily provide to us, as well as information automatically collected when you browse our site:
- Contact & Identification Data: Full name, business name, email address, phone number, and physical mailing address when you complete contact forms, book appointments, or request services.
- Communication & Engagement Data: Notes, messages, responses, and records of interactions you exchange with us through web forms, email threads, SMS, or live chat widgets.
- Technical & Usage Data: IP address, browser type, device identifiers, operating system, pages visited, time spent on pages, and referral sources, collected via cookies and tracking technologies.
2. How We Collect and Process Your Data (CRM Architecture)
Our website and customer management workflows are hosted and powered through specialized customer relationship management software (GoHighLevel / LeadConnector). When you submit an inquiry or interact with an element on our website:
- Your data is securely ingested into our CRM database to facilitate lead nurturing, appointment booking, pipeline management, and ongoing service delivery.
- Interactions via forms, integrated calendars, or live chat triggers may initiate automated workflows designed to handle your request promptly.
3. Purpose and Legal Basis for Processing
We process your personal information for legitimate business purposes, including:
- Responding to your inquiries and providing client support.
- Scheduling consultations, strategy calls, and managing project onboarding.
- Sending transactional communications, administrative notices, and service updates.
- Delivering relevant marketing updates, case studies, or newsletters (subject to your explicit consent where required by law).
- Optimizing website functionality, testing conversion paths, and enhancing overall user experience.
4. SMS, Voice, and Messaging Policy (TCPA & 10DLC Compliance)
By providing your phone number on our website forms:
- You consent to receive conversational, informational, and marketing communications from Navis Digital via SMS/MMS text messages and phone calls, which may be initiated via automated systems.
- Message & Data Rates May Apply. Message frequency varies based on project needs and communication cadence.
- Opt-Out: You can cancel SMS notifications at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.
- Help: For assistance, reply HELP to any message or reach out to our support team directly.
- Third-Party Data Sharing Prohibition: We strictly do not sell, rent, or share your mobile phone number or SMS consent records with third parties or affiliates for their own marketing/promotional purposes.
5. Third-Party Service Providers
We may share data with vetted third-party vendors strictly to operate our technical infrastructure, under strict confidentiality agreements:
- CRM & Automation Infrastructure: GoHighLevel / LeadConnector.
- Telecommunications & Messaging Carriers: Services facilitating SMS and voice delivery (such as Twilio / LeadConnector Telecom).
- Analytics & Tag Management: Google Analytics, Meta Pixel, or similar tracking providers.
- Payment Gateways: Integrated PCI-compliant processors (e.g., Stripe) if purchasing services online.
6. Cookies and Tracking Technologies
We use first-party and third-party cookies, tracking pixels, and web beacons to analyze site performance, remember user preferences, and tailor advertisements. You can configure your browser to decline cookies, though certain features of our site may not function as intended without them.
7. Data Retention and Security
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, tax, and accounting requirements. We implement industry-standard organizational, administrative, and technical safeguards to protect your personal information against unauthorized access, loss, or alteration.
8. Your Privacy Rights
Depending on your geographical jurisdiction (such as under the GDPR, UK Data Protection Act, or CCPA/CPRA), you may have the right to:
- Access, review, or request a copy of the personal information we hold about you.
- Request corrections to inaccurate or incomplete records.
- Request erasure ("right to be forgotten") or restriction of your personal data.
- Withdraw consent to automated processing or direct marketing communications at any time.
9. Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. Changes will be posted to this page with an updated "Last Updated" timestamp. Continued use of our site or services after updates are published signifies acceptance of the revised terms.
10. Contact Us
For questions, privacy inquiries, or data requests, contact:
- Website: https://navis-digital.com
- Email: legal@navis-digital.com